1. Who we are
Gradlee is an online academic proofreading and editing service. We help students, researchers
and professionals improve the clarity, accuracy and presentation of their written documents.
References in this Privacy Policy to “Gradlee”, “we”, “our” or “us” refer to the operator
of the Gradlee website and related services.
If you have any questions about this policy or how your data is handled, you can contact us at:
2. Information we collect
The information we collect depends on how you interact with Gradlee. We aim to collect only
what we need in order to deliver our services and operate our website.
2.1 Information you provide to us directly
When you contact us or place an order, you may provide:
- Contact details such as your name and email address.
- Order details, including document type, word count and deadlines.
- Academic documents you upload for proofreading or editing.
- Instructions, comments or messages you send to our team.
2.2 Information collected automatically
When you visit our website, certain information may be collected automatically by your
browser or device, such as:
- IP address and approximate location.
- Device and browser type.
- Pages visited, time spent on pages and referring URLs.
- Basic technical and diagnostic data to keep the site secure and functioning.
We may use cookies or similar technologies to improve site functionality and understand how
visitors use our pages. You can control cookies through your browser settings.
2.3 Payment information
Payments for Gradlee services are processed via third-party payment providers. We do not
store your full card details on our own servers. Limited payment metadata (such as transaction
IDs, status and amount) may be retained for accounting, support and fraud-prevention purposes.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To review, proofread and edit your documents as requested.
- To generate quotes, invoices and order confirmations.
- To operate, maintain and improve our website and services.
- To monitor for misuse, security issues or technical problems.
- To send you important service-related messages, such as order status updates.
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With your consent, to send occasional information about relevant services or updates that
may interest you. You can opt out of these communications at any time.
We do not sell your personal information or academic documents to third parties.
4. Academic documents and intellectual property
The documents you send to Gradlee remain your intellectual property. We treat your files as
confidential and use them only for the purpose of providing proofreading and editing services.
Unless you explicitly ask us to do so, we do not:
- Share your work publicly.
- Publish your documents.
- Claim authorship or academic credit for your content.
Our role is to support you by improving clarity, language and presentation. You remain responsible
for the content, ideas and academic decisions contained in your work.
5. Use of tools and third-party services
To deliver our services, we may use trusted third-party providers for functions such as:
- Website hosting and infrastructure.
- Payment processing and fraud prevention.
- Analytics and performance monitoring.
- Email delivery and customer support tools.
Where we share data with these providers, we do so only to the extent necessary for them to
perform the services on our behalf and we expect them to protect your information appropriately.
5.1 Use of language and productivity tools
In some cases, our editors may use secure language or productivity tools to assist with checking
grammar, style and consistency. When we do this, we aim to choose providers that allow us to limit
how your content is used and to configure settings so that your documents are not used to train
public models where such options are available.
If you prefer that your documents are not processed through any third-party tools beyond core
infrastructure (such as hosting and storage), you can contact us before placing an order and we
will let you know what is possible.
6. Legal bases for processing (where applicable)
In some regions, such as the European Economic Area and the United Kingdom, we rely on a set of
legal bases to process your personal data. These may include:
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Contract: Processing necessary to perform a contract with you, for example
when we proofread and edit your document after you place an order.
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Legitimate interests: Processing necessary for our legitimate interests, such
as improving our services, preventing misuse and maintaining security, provided these interests
are not overridden by your rights.
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Consent: Processing based on your consent, such as sending optional marketing
messages. You can withdraw your consent at any time.
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Legal obligations: Processing necessary to comply with applicable laws, such as
tax and accounting requirements.
7. Data retention
We keep your information only for as long as it is reasonably necessary for the purposes described
in this policy, including for service delivery, record-keeping, dispute resolution and legal or
regulatory requirements.
In particular:
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Academic documents may be retained for a limited period to allow us to deliver the final
edited version, handle follow-up questions and address any issues with your order.
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Order and payment records may be kept for a longer period where required by law or
for legitimate business needs.
If you would like us to delete your academic documents earlier, you can email
info@projectitude.com with your request,
and we will explain what is possible based on our operational and legal obligations.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal data and
documents from unauthorised access, loss, misuse or alteration. These measures may include:
- Using secure connections (HTTPS) on our website where appropriate.
- Limiting access to customer data to authorised team members who need it for their work.
- Working with reputable hosting and infrastructure providers.
However, no method of transmission or storage is completely risk-free. We cannot guarantee
absolute security, but we aim to minimise risks and respond promptly if an issue is identified.
9. International data transfers
Because Gradlee may work with team members and service providers in different countries,
your information may be transferred to, and processed in, regions outside your own.
Where required by law, we take steps to ensure that appropriate safeguards are in place to protect
your information when it is transferred internationally, such as using standard contractual clauses
or working with providers that implement suitable protections.
10. Your data protection rights
Depending on your location and local laws, you may have some or all of the following rights in
relation to your personal information:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal data in certain circumstances.
- The right to object to certain types of processing or to request restrictions.
- The right to withdraw consent where processing is based on consent.
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The right to lodge a complaint with a data protection authority, if applicable in your region.
To exercise any of these rights, please contact us at
info@projectitude.com. We may need
to verify your identity before fulfilling your request.
11. Children’s privacy
Gradlee is intended for students and adults who are able to manage their own academic work
and communications. We do not knowingly collect personal information from children under the
age of 13 (or a higher age where required by local law) without appropriate consent.
If you believe a child has provided us with personal information without the involvement of a
parent or guardian, please contact us and we will review and act where appropriate.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services,
legal requirements or best practices. When we make material changes, we will update the
“Last updated” date at the top of this page and, where appropriate, provide additional notice.
We encourage you to review this page periodically to stay informed about how we handle
your information.
13. How to contact us about privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how Gradlee
handles your personal data, you can contact us at:
This Privacy Policy is provided for general information and does not constitute legal advice.
If you have specific legal questions about your situation, you should consult a qualified
professional in your jurisdiction.
